Support

Contact Information

📧 Email Support

marketechoai@gmail.com

We typically respond within 24 hours

📋 Before Contacting

• Check our FAQ below for quick answers

• Include your account email if applicable

• Provide screenshots for technical issues

Frequently Asked Questions

How does MarketEchoAi analyze financial documents?

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MarketEchoAi uses advanced AI algorithms to extract and analyze key financial metrics, trends, and insights from PDF documents. Our system can process earnings reports, financial statements, market research papers, and other financial documents to provide you with actionable intelligence and summaries.

What types of video content can I analyze?

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You can analyze various types of financial video content including earnings calls, market analysis videos, financial news reports, investment presentations, and educational content. The system can extract key information, transcribe speech, and provide summaries of the content.

How secure is my data?

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We take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security protocols and do not store sensitive financial information longer than necessary. Your privacy and data protection are our top priorities.

Can I cancel my subscription anytime?

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Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing period. No long-term contracts or cancellation fees.

How accurate are the AI analyses?

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Our AI models are trained on extensive financial data and continuously improved. While we strive for high accuracy, we recommend using our analyses as one of many tools in your research process. Always verify important information from multiple sources.

Do you support multiple languages?

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Currently, our primary interface is in English, but we can analyze documents in multiple languages. We're working on expanding our language support for the user interface.

Can I export my analysis results?

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Yes, you can export your analysis results in various formats including PDF reports, CSV data exports, and summary documents. Pro and Ultimate subscribers have access to more export options and formats.

What if I encounter technical issues?

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If you experience technical issues, please contact our support team with details about the problem, including screenshots if possible. We'll work to resolve the issue promptly and keep you updated on the progress.