Support
Start with the guide and common questions below. If something still feels off, send us the details and we’ll help.
Contact
Email is the fastest way to reach us. Include the browser version, the page or source type, and a screenshot when possible.
support@marketechoai.comNever send passwords, full payment-card details, or private API keys.
Confirm Chrome and the MarketEcho extension are current, then reopen the source.
The product guide covers projects, captures, PDFs, video, evidence, and comparisons.
Tell us what you expected, what happened, and the exact error text. Avoid sharing confidential source content.
Frequently asked questions
MarketEcho supports web pages, PDFs and filings, YouTube and other video sources, audio or media files, and pasted text. Support can vary when a site blocks extraction or requires a separate login.
That is intentional. When a source does not contain enough evidence for a confident conclusion, MarketEcho keeps the gap visible instead of filling it with speculation.
No. It can evaluate new evidence against your thesis and suggest a delta, but the written thesis changes only when you choose to edit it.
Wait for the PDF to finish loading, then retry. If the browser viewer still blocks extraction, download the file and use the extension’s local PDF option. Scanned image-only PDFs may not contain machine-readable text.
Yes. Open Account, then Plan & billing. Cancelling renewal keeps paid access active through the end of the current billing period.
Use the source marker shown beside the claim to return to the supporting section or PDF page. AI can make mistakes, so verify decision-critical figures and quotations in the original source.
No. MarketEcho is research software. Its outputs may be incomplete or incorrect and should not replace independent verification or qualified financial advice.
Email support@marketechoai.com with a concise description. Do not include exploit details in a public post or send secret credentials.
